Really, the whole experience is more like "thanks for your money, sucker!" than anything else. Ok, here's the story:
On Sept 9, I placed an order on ToyWiz.com -- and in doing so, I was charged the entire amount. A few days later, I get an email saying that my order would be delayed 1-2 weeks due to an item being out of stock. (Complete with the prefunctory "We make every effort to prevent this sort of situation and sincerely apologize for any inconvenience to you. Please rest assured that we are making every effort to get your items to you as fast as possible.")
Funnily enough tho, the item
was still in stock later that day, despite the email. So I sent an email back -- basically asking what sort of clownshoes operation they run as the item still shows as "being in-stock" (so it's able to be ordered) & that for a first-time customer, I'm not impressed (& there's no way I'll ever do business with them again).
Here's a quote from the responding email:
"I apologize for all the confusion and delays, we are under a certain amount of duress as a result of the coming holidays. While preparing for the expected influx of holiday orders our current customers suffered."
WTF?? I'm confused as to which holiday they (a US-based company) were referring. Rosh Hashana? Columbus Day?
Then, on Friday, I get an
urgent email from them -- I need to contact them immediately. I do & I'm told that there's no way they'll be able to restock the item, so I'm out of luck. But would I care to find a replacement item? Hell no! I said that I wanted a refund. I was told "no problem" -- the refund would be processed immediately & I would be receiving an email with the shipping info.
As of this morning, no email. So I call about 10 minutes after their listed business hours -- no answer. I try again a few minutes later & the rep that answered (very nice, by the way) tried for several minutes to get her supervisor to pick up his line. She even became frustrated cuz she had no clue why he wouldn't answer.
Way to hide from your customer service issues, guys!!
About 30 minutes later, Steve (the supervisor) calls. He gives me the standard crap -- blah, blah, blah -- but pretty much sucks. Here was his solution for me: instead of placing my future order online, I'm supposed to call & speak to him. He'll do an inventory check before I'm charged & as a bonus, he'll even discount my next order 10%!!
He also told me that my tracking email prolly went to my Spam box -- is strange, cuz all the other emails showed up normally. All in all, complete waste of my time. But I wanted to warn others of this bad experience & I'd recommend avoiding them (ToyWiz.com) like the plague.
Anybody else have a similar experience?
EDIT: An update for those of you who are still contemplating this company. Stay away!! The package arrived today, but they screwed up my order (even more than I thought possible). I just got off the phone with Steve -- honestly, I think he's hating the fact that he came into work this morning. He promised me that this is not the way they do business, but he could not immediately verify the "in-stockness" of the missing item. Either he'll send it out (if they have it) or I'll be refunded yet again.